We've gotten lots of questions about Facebook sales, and how they work! Hopefully this will answer everyone's questions.
Items are posted Mondays and Thursdays- If we will not have a sale or have a special sale, we will give notice
We have three types of items--Ready to ship (limited number, size/quantity varies), Preorder--ALL orders of sizes we OFFER honored, and Monogrammed/applique--limited by quantity (doesn't matter size--for example we may limit item to first 40 no matter size ordered)
to purchase items, comment UNDER the picture with the following: "size, email address, and the state you live in --for sales tax purposes" We will send you an invoice (via paypal--though you do not have to have an acct with paypal to purchase) for you to pay from (either with paypal or a debit/credit card/bank acct). Please make sure you post the email address you will use with your paypal accunt-if you are using a different email address or name to pay with, let us know on the post or in an email.
before you email us about a missing invoice, please check spam/junk mail and your paypal acct (if you have one) to see if your invoice is there--sometimes emails are not sent, but usually invoice can be found in your acct.
Items are either RTS (ready to ship) or Preorder (with an estimated ship date given). For the preorders, we are given an estimated date from our manufacturer and we try and give you a date a couple of weeks AFTER that--to account for any delays! Unless there is a HUGE delay (more than 2 weeks after our stated estimated shipping date), we cannot refund items.
IF you need item for a special event (birthday, vacation, etc.) please email us in advance and let us know. If we can guarantee you'll have it by that date, we will let you know--and we will refund if it does not make it in time.
pre orders are typically offered at a discounted price when they are up for pre order. We offer extras we may have after they come in and typically the price is higher at this point when they will be ready to ship.
size charts can also be found in the notes
sales are final so please be sure that you order the correct size!!
Returns/Exchanges are on a case by case basis--if you need to exchange for a different size, you are responsible for shipping at that point (both back to us and back to you) We cannot take returns for wrong size for refund, as we give a sizing chart ahead of time. All brands run different and we know sizing is one of the hardest things. We suggest taking our measurements and measure against clothing your child already has for the best fit. We give our best advice on items (if they run small, TTS, big.) We will ship free replacement if we send wrong size. And if you get an item that will absolutely NOT work, we will try and work with you as best we can! Refunds are dealt with on a case by case basis. If it has been more than 60 days, refunds will be given minus paypal fees and our shipping cost.
There are NO RETURNS, EXCHANGES, OR REFUNDS ON CLEARANCE ITEMS**
Ready to ship items ship within 1 week of cleared payment (usually sooner). Clearance items ship within 2 weeks of cleared payment (also usually sooner). Preorder usually ship in approx 6 weeks (or the date given).
Monogrammed/appliqued items ship within 2-4 weeks (depending on date given).
MOST of the time when items ship, you receive an email from Paypal saying your item will be shipped (this usually means your item will be shipped in 2-3 days). If you do not get an email and think your item should have shipped, check your paypal acct for the paypal transaction for that item, and the "tracking" should be ther PLEASE be sure to have your correct and current address in paypal! We are NOT responsible for lost packages after they leave our possession (as long as your package is "trackable"). If you have a package that shows as delivered but have not received please contact the post office as we have NO CONTROL over this. We know the postal service can be frustrating, but please know (again) that we are NOT responsible for the package after it leaves our office. If you would like to purchase insurance (to protect you in the event your item is lost in the mail) please contact us so we will gladly add it to your invoice. IF you have an address change, please email us with "ADDRESS CHANGE" in subject line. Be sure to include name, email address paid with, your item, and invoice number. This assures you that we can update your item with a new address. We ship out hundreds of packages a week, so while we try to ship to your current address (if its wrong in paypal) please have backups in place in case it does go to your old address (mail forwarded, etc.). We are NOT responsible for your item if it goes to the wrong address and that is the address that is in paypal.
on monogrammed items, when you get your invoice, the monogram we have down will be on the invoice--IF it is NOT correct on the invoice, do NOT pay it--email us and let us know the correct way and we will send an updated invoice.
No cancelations 24 hours after order has been placed. Due to the nature of our items we do not accept returns. In the unlikely event there is an error on our part we will be happy to exchange the item free of charge. Please read invoice carefully, as we are not responsible for errors on invoices after they are paid.
